How we can help

If you feel you need advice or guidance, you can talk to one of our friendly Advisers. We provide a safe, confidential space to discuss your concerns without fear of judgement. Nothing will be acted on without your consent, unless there are safeguarding concerns.

We’ll listen and advise you on the best possible steps you can take for your circumstances, including talking you through processes, working with you on putting together the information you need to collate, and reviewing your documents before you submit them. We’ll also highlight other services that we recommend you get support from.

Our service opening hours are 10am-4pm, Monday to Friday. Get in touch with us today.

Our reception is open 10am-4pm, Monday to Friday.

Can we represent students at meetings?

We are able to attend with you at meetings, panels and hearings in a supportive role, which can include:

• Talking you through the likely steps of the process prior to the meeting,
• Providing emotional support and writing notes for you during the meeting and,
• Discussing the content, outcomes and next steps following the meeting.

Please note: We are not able to speak for you in these meetings or answer questions on your behalf e.g. act as a representative, or provide legal advice to you.  We are also unable to attend with you in the capacity of a witness.

Are we part of the University?

We’re independent from the university and therefore ensure you are treated fairly in all that happens at university. We will not share information with the University unless you give us express consent to do so.