COVID-19 Service Changes


In response to the COVID-19 outbreak, our Advice Service has closed until further notice.
Our Advisors are now working from home, during usual office hours (Monday to Friday, 10am-4pm).

This change means that we will not be offering any face to face meetings or drop-ins, but we will still be advising via email and can arrange video calls and phone calls if required.

To get in touch with us we recommend that you complete our online form or send us an email on

If you would like to book a phone or Skype appointment, please complete our appointment booking form.

Alternatively please call one of the following three numbers:

+44 (0) 116 223 1132


+44 (0) 116 223 1184


+44 (0) 116 223 1109
If you receive no response from one number please try the others.


Updates to our Code of Practice:

As a result of these changes we will also be making the following changes to how we handle and protect your information:

  • We will no longer be taking notes on paper, to avoid any issues with safe storage and disposal whilst staff are working from home.  Instead we will be typing all notes.
  • As an Advice Service we have a legitimate interest (Article 6 GDPR) in processing client data, including case details.  As such, consent isn’t required when processing your data as part of your case.  This means that your details, any notes we take, any communication between us and any documents you send us will be uploaded to our confidential casework system, AdvicePro.  The information stored in AdvicePro is only accessible by the Advice team, and is used to keep a record of your case, to ensure we can provide you with efficient and consistent Advice.

Legitimate interest will be our general GDPR stance moving forward, so if you do not want us to record your information please let us know.

If you require support please visit our Signposting and Out of Hours support pages.

For those who are not currently based in Leicester, The Mix offer information on the support available across the country. You can use their website to search for local, regional, and national organisations who can offer you support with anything concerning you.

University of Leicester Students' Union
Percy Gee Building
University of Leicester
University Road, Leicester, LE1 7RH
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The University of Leicester Students' Union is a registered charity no. 1137811 and a company limited by guarantee registered in England no. 7303101