COVID-19 Service Changes

 

In response to the COVID-19 outbreak, our Advice Service has closed until further notice.
Our Advisors are now working from home, during usual office hours (Monday to Friday, 10am-4pm).

This change means that we will not be offering any face to face meetings or drop-ins, but we will still be advising via email and can arrange video calls and phone calls if required.

To get in touch with us we recommend that you complete our online form or send us an email on advice@le.ac.uk.

If you need to contact us by phone please let us know by email, so we can arrange a suitable time to call you.  Alternatively please call one of the following three numbers: 

To find up to date information on a variety of topics, please visit our COVID-19 FAQs .

+44 (0) 116 223 1132

 

+44 (0) 116 223 1184

 

+44 (0) 116 223 1109
If you receive no response from one number please try the others.

 

Updates to our Code of Practice:

As a result of these changes we will also be making the following changes to how we handle and protect your information:

  • We will no longer be taking notes on paper, to avoid any issues with safe storage and disposal whilst staff are working from home.  Instead we will be typing all notes.
  • As an Advice Service we have a legitimate interest (Article 6 GDPR) in processing client data, including case details.  As such, consent isn’t required when processing your data as part of your case.  This means that your details, any notes we take, any communication between us and any documents you send us will be uploaded to our confidential casework system, AdvicePro.  The information stored in AdvicePro is only accessible by the Advice team, and is used to keep a record of your case, to ensure we can provide you with efficient and consistent Advice.

Legitimate interest will be our general GDPR stance moving forward, so if you do not want us to record your information please let us know.

 

If you require support please visit our Signposting and Out of Hours support pages.

For those who are not currently based in Leicester, The Mix offer information on the support available across the country. You can use their website to search for local, regional, and national organisations who can offer you support with anything concerning you.