To talk to the Advice Service please fill in our online form. It's quick to do and gives us all of the initial information so we can begin advising you. We will endeavour to respond within two working days*.
*Important service update: Due to staff capacity at current, response times can take up to four working days. Apologies for any inconvenience caused.
It's entirely up to you how we work together. You can book a phone, Microsoft Teams or face-to-face appointment, send an email or you can contact us on our social media platforms.
How is your information stored?
We record all information about you, your case or enquiry on an online professional case recording system that is hosted by a company external to the University and password protected. This means that nobody outside of the Advice Hub can access your file. We record notes we take when you speak with us, any work we do on your behalf, emails sent to and by us, and copies of documents that you may provide to us. This is to ensure that we keep an accurate record of your case that we can use to help inform our advice and support for you on an ongoing basis.
Your information and file will be destroyed 24 months after your expected graduation date. You are entitled to see any information held about you and we can provide you with your case file upon request.
See our Consent and Confidentiality statement for further details.
Updates to our Code of Practice:
As a result of COVID-19, we have made the following changes to how we handle and protect your information:
- We will no longer be taking notes on paper, to avoid any issues with safe storage and disposal whilst staff are working from home. Instead we will be typing all notes.
- As an Advice Service we have a legitimate interest (Article 6 GDPR) in processing client data, including case details. As such, consent isn’t required when processing your data as part of your case. This means that your details, any notes we take, any communication between us and any documents you send us will be uploaded to our confidential casework system, AdvicePro. The information stored in AdvicePro is only accessible by the Advice team, and is used to keep a record of your case, to ensure we can provide you with efficient and consistent Advice.
Legitimate interest will be our general GDPR stance moving forward, so if you do not want us to record your information please let us know.
The Advice Service is open throughout the year (excluding bank holidays and University closure days).
Our reception is open 11am-3pm, Monday to Friday, but our service opening hours are 10am-4pm, Monday to Friday.
Please see here for online information on Closure Days Support.
Service opening hours:
Monday 10.00am – 4.00pm
Tuesday 10.00am – 4.00pm
Wednesday 10.00am – 4.00pm
Thursday 10.00am – 4.00pm
Friday 10.00am – 4.00pm
+44 (0)116 223 1132
*If your enquiry is about the Peer Mentoring scheme, please get in touch with the Peer Mentoring team.