UPDATE: Due to the COVID-19 outbreak, the Advice Service is now closed and will not be offering any face to face meetings or drop-ins. We will still be advising via email and can arrange video calls and phone calls if required. Information about our service changes is available here.
To talk to the Advice Service about academic, housing and/or signposting needs, please fill in our form available here. It's quick to do and gives us all of the initial information so we can begin advising you. We will endeavour to respond within two working days.
It's entirely up to you how we work together. You can book an appointment, drop-in to talk to us in person, send an email or you can even talk to us over Skype.
How is your information stored?
We record all information about you, your case or enquiry on an online professional case recording system that is hosted by a company external to the University and password protected. This means that nobody outside of the Advice Hub can access your file. We record notes we take when you speak with us, any work we do on your behalf, emails sent to and by us, and copies of documents that you may provide to us. This is to ensure that we keep an accurate record of your case that we can use to help inform our advice and support for you on an ongoing basis.
Your information and file will be destroyed 24 months after your expected graduation date. You are entitled to see any information held about you and we can provide you with your case file upon request.
See our Consent and Confidentiality statement for further details.
The Advice Service is open throughout the year (excluding bank holidays and University closure days).
Monday 10.00am – 4.00pm
Tuesday 10.00am – 4.00pm
Wednesday 10.00am – 4.00pm
Thursday 10.00am – 4.00pm
Friday 10.00am – 4.00pm
+44 (0)116 223 1132
+44 (0)116 223 1184
+44 (0)116 223 1109
Location: First floor of the Students’ Union, Percy Gee Building (above Reception).
You can also take a look at our timetable which gives you an overview of when different support services and clinics run on campus throughout the year.
*If your enquiry is about the Peer Mentoring scheme, please get in touch with the Peer Mentoring team.