Working with Others


Conflict Resolution:


Seeing colleagues every week day throughout the year, whether you are in a small office or a multi-organisation, can be challenging. When working on a project as a group sometimes conflict can arise, whether it be a professional or personal disagreement, however it is important to implement conflict resolution so that it does not affect your work.
Here are some tips to help resolve conflict within the workplace:


Tips for Conflict Resolution
  • Talk to the other person: Did you know some of the biggest causes of conflict is due to miscommunication, attribution areas and misunderstanding? The quicker you start a conversation, the easier it will be to resolve things quickly and reasonably, don't let the issues you have continue to build.


  • Listen carefully: Try and avoid interrupting the other person, this could increase tensions. If you are unclear of something, ask clarifying questions or for them to restate what they have said.


  • Identify points of agreement and disagreement: It will hopefully centralise the main point of disagreement, making the argument easier to resolve. Once you have found this, focus on the points you both agree on.


  • Prevent it from occurring again in the future: Talk through ways to mitigate this from happening again, and agree that compromise may have to occur in both parties. Afterwards find ways to complement each other’s work, it will ease tension moving forward

Team Work:


Know your Role:


This might be a role you are assigned or a role you create for yourself through assessing your strengths and weaknesses, but know your role and stick to it. Although you are working together as a team, a team is essentially a group of individuals working to a common goal. Therefore, if you have everyone doing the exact same task, not only will this be very time consuming, but it could also result in potential conflict, and overall not be effective team work.


Leadership and Delegation:


If you are a leader on a project then this can often mean you have extra duties within the team dynamic. Here are some tips on how to manage these responsibilities:


Being a Good Leader
  • Get to know your group: This will be beneficial when dedicating tasks and supporting your team mates, get to know their strengths and weaknesses so you can assign tasks knowing they will be done to a strong capability.


  • Do not try and take on everything: If you are the leader this often means you have either a strong passion or knowledge for the project, or are the most overall skilled within the group. Therefore, it can often be tempting to take on the majority of the workload and direct each aspect in a way you feel best. However, this is a team project for a reason, so you need to use your team. Everyone will have their own strengths and skills, and through delegating pieces of work you will most likely complete tasks sooner and to a better standard.


  • Communication: Whether you are a leader or a general member of the team, communication is essential for successful projects. So whilst encouraging good communication amongst those in your group, also think about how you can best communicate with them as a leader. Instead of taking on too many tasks, for example, tell a colleague exactly how you envision that part of the project and give them the chance to do that task for you. Additionally, if someone comes to you with a new idea, talk it out and see if it can be incorporated.


  • Morale: Thank your team mates for their hard work and tell them when they have contributed something positive, it will mean people respond better to your leadership. Check in with them and see if there are any issues, as a team leader you are also there to support your workers and have the responsibility to flagging to management if there are any larger issues that cannot be resolved within the group.

Chairing a Meeting:


Being an active member of meetings will be really important in helping you get your point across. If you want to develop your communication, chairing and conflict resolution skills, then we would recommend you attend the Training and Development Team's Student Leader Masterclass workshop. This one-hour workshop gives you a chance to discuss key considerations in this field as well as give you a chance to practice.


By the end of the workshop you should be able to:


•            Identify features of effective communication, and barriers to this
•            Employ principles of effective communication and chairing within a meeting situation
•            Identify causes of conflict and establish ways to resolve and avoid conflict within group settings

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