Advice Service

Reception is open 11am-3pm, Monday to Friday

Here to offer advice and support to all University of Leicester students!

The Advice Service is open throughout the year (excluding bank holidays and University closure days).

Whether it’s course-related, queries with accommodation or personal problems - we give you confidential and impartial advice. What’s more, it is free.

Independent of the University, we will listen, consider your circumstances and advise you on the best route to take. We will talk you through processes and advise you on how to put together the information you need, as well as reviewing it for you before you submit to the University.

Typical topics we can help you with include:

• Academic

  • Mitigating circumstances, academic appeals, misconduct issues, complaints, changing course, suspending or withdrawing studies and withdrawal from your course for non-attendance.

  • We recommend taking a look at our student-friendly academic advice step-by-step guides to get a better understanding of the relevant academic processes before getting in touch with us.

• Housing

  • House hunting, moving in, contracts and knowing your rights, living in rented accommodation, housemate relationships, moving out and deposit reclaim.

  • Looking for somewhere to live, people to live with or a replacement tenant? Join our University of Leicester Housemate Finder Facebook group.

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• Signposting and Accessing Further Support

  • We will listen to you and will identify relevant services here and in the community that can support you, including helping you to communicate your needs to other departments with your consent.

  • You can access further support through our clinics. To find out more Therapy Dog, Crisis Cafe, C-Card and Victim First, visit our Advice Service Clinics webpage.

  • You can visit our Support Services A-Z for a directory of all the services that can help you.

• Out of Hours/Emergency Support

  • Students who experience a crisis outside normal working hours can contact the University for support through the University Security 24/7 contact number 0116 252 2888.
  • The Residence Life Team for Oadby and City halls is also available 24/7 at 0116 252 2428.
  • UK Emergency number (Police, Fire & Ambulance): 999
  • Emergency number (Police, Fire & Ambulance): 112
  • Visit our Out of Hours Support webpage for more information about who to contact in an emergency related to feeling unwell, mental health crisis, accommodation issues, sexual or other types of assault, and reporting incidents.