If you feel that you're in need of advice and guidance for whatever reason, you can talk to one of our friendly advisors. We provide a place for you to confidentially discuss your problems or concerns, without fear of judgement or action being taken without your consent, unless there are safeguarding concerns.
We’ll listen and advise you on the best possible steps you can take for your circumstances, including talking you through processes, working with you on putting together the information you need to collate, and reviewing your documents before you submit them. We’ll also highlight other services that we recommend you get support from, and can help communicate your needs to other departments with your consent.
You can currently speak to us via email, over the phone, Microsoft Teams or Skype.
Our opening hours are 10:00 – 16:00, Monday to Friday. Get in touch with us today.
You can also take a look at our timetable to find out more about different support services and clinics.
Please note: we do not offer advice on sexual and physical violence, and other allegations of criminal action, however we can signpost to other services for support.
Can we represent students at meetings?
We are able to attend with you at meetings, panels and hearings in a supportive role, which can include:
- Talking you through the likely steps of the process prior to the meeting,
- Providing emotional support and writing notes for you during the meeting and,
- Discussing the content, outcomes and next steps following the meeting.
Please note: We are not able to speak for you in these meetings or answer questions on your behalf e.g. act as a representative, or provide legal advice to you. We are also unable to attend with you in the capacity of a witness.
Are we part of the University?
We’re independent from the university and therefore ensure you are treated fairly in all that happens at university. We will not share information with the University unless you give us express consent to do so.