Questions and Complaints

Queries

If you have any queries or wish to talk to a member of the election team then email us at su-elections@leicester.ac.uk , or atlernatively you can find us in the Students' Union Officer (1st floor above and opposite Starbucks) and talk with either Ian or Amelia.

Complaints

If you wish to make a formal complaint then you are able to do this up until 1 hour after the close of voting, this will be up to 1.00pm on the Friday March 15 2024 by submitting a complaints form.

A member of the Election Team will then get in touch with you with regard to the complaint that has been submitted and it will be investigated in line with the Elections Complaints Process outlined below, if you have any queries get in touch with the elections team at su-elections@leicester.ac.uk

Complaints Process

Principals

We are aiming to elect officers in a free and fair manner.
We are not here to give everyone an equal chance of winning, just a fair one.
We should help candidates to engage better, where we can.

General

If you would like to raise informal questions or queries then email su-elections@leicester.ac.uk
All formal complaints must be submitted using the online form at https://www.leicesterunion.com/surveys/electioncomplaintsform/. Complaints submitted via email or in person will not be accepted.
Complaints should state the rule/regulation that is been alleged to have been breached and include relevant evidence. It is important to note that the degree to which we are able to investigate complaints is affected by the quality of evidence submitted.
- Examples of evidence that can be submitted include screen shots of social media posts, copies of emails, photos, statements from students or names and contact details of students affected.
Complaints that are of a nature that the election team are unable to investigate will where appropriate be referred to the Union’s /University complaints/disciplinary procedures. In this situation, the count for a particular position would commence once the outcome from the relevant process is known and that the IRO had ruled on the action, if any, that should be taken in the election context.
Complaints regarding matters that occurred prior to the commencement of the Nomination period will only be considered where they may bring into question the candidate legal right to become a Trustee.
Complaints must be submitted prior to one hour after the close of voting.
The Unions’ Advice Service is available for general support, visit https://www.leicesterunion.com/support/adviceservice for further information.

Process

Complaints/Appeals will be responded to initially within 4 working hours defined as weekdays between 9.00am and 5.00pm with an initial assessment of the time we expect the complaint investigation to take and an expected close time for the complaint. For all other complaints, the initial response will be received by 10.00am the following working day.
We will respond at the time we have stated in the first email to tell you the outcome, and whether an appeal is possible.
Any complaint will be investigated by Deputy Returning Officer, who will interpret the Election Rules and issue a decision.
All complaints are passed to the IRO to check that they are happy with the local interpretation of the rules.
Once a complaint has been closed then everyone involved will be advised of the outcome from the complaint.

Outcome

The outcome from the investigation will either be:-

An election regulation hasn’t been broken and therefore no further action will be taken, if there are parts of the complaint unrelated to the election this can be referred onto the Union’s/ University complaint process.
There is insufficient evidence of an election regulation been breached and therefore no further action will be taken.
There is evidence that an election regulation has been breached.

Actions

This sets out a list of actions the DRO/IRO typically apply when an election regulation has been breached, please note that this list is not exhaustive and is intended to give an illustration of the actions that may be taken:-

Issue a warning to the candidate about their future conduct in the election.
Campaign Penalty - Confiscation of campaign materials, or instructions to remove a social media post.
Campaign Ban - To prevent a team campaigning to remove any specific advantages gained from misconduct.
Disqualification - This is the strongest punishment, applied only in the most serious cases.

Campaign related actions

Confiscation - materials in breach of budget or rules will be confiscated.
Stunt cancellation - an event or stunt you have planned might be cancelled if it is involved in the breach of rules/code.
Orders to remove social media posts which violate the election responsibilities.
The Deputy Returning Officer will set a deadline for students to comply with specific Campaign Penalties – if they aren’t complied with before the deadline, then a Campaign Ban will come into effect until proof is given that the order has been complied with.

Appeals

Where a penalty has been applied, an appeal can be made to the IRO, this can be based on additional information or that the punishment was too harsh.
The IRO will then review the appeal, the original complaint and will either up-hold the original decision or make a new ruling on the complaint.
If new/different issues are raised within the appeal then a new investigation will be commenced.