Frequently Asked Questions


Mentee FAQs


Is the Peer Mentoring Scheme still taking place in September 2020 despite COVID-19?

Yes, in September 2020 all new first year undergraduate students will be assigned a Peer Mentor unless they are within a Medical family scheme. Once term starts, your Peer Mentor will contact you over email and will continue to provide you with support throughout your first term at university, as well as helping you settle back into university life at the beginning of your second term. The Peer Mentoring team is currently working on providing options for further remote events and support to best deliver the Peer Mentoring scheme in these challenging times. Your support from the scheme will not be affected.


How is teaching and learning going to work in September 2020?

(Related: What is "Ignite"?)

The University has put countless hours into creating a blended delivery of face-to-face and online learning for September called "Ignite". As well as ensuring that learning will not be impacted by the COVID-19 situation, it also ensures that support is available remotely, highlighting the Peer Mentoring scheme as a key place to go for support for a variety of issues, as communications with Mentors will mostly take place online. Although your Mentor will be able to provide you with general information regarding the new programme of learning in September, the best place to go for information on Ignite is the University webpage here.


What support can I go to my Mentor for?

Your Mentor is there to provide guidance and signposting when you need it. They should be someone you can trust to direct you to a useful service, or answer any general questions you have about the University or Union. This may be about academic issues, it also may be mental health or physical health- it may be just to ask them about the best clubs to go in Leicester! If you are unsure about where to go or what service to use, your Mentor should be able to send you in the right direction.


I am not sure where to go and need further support, who can help me?

University can be stressful and difficult and it’s important to know where to turn if you need support. You can find information regarding the available support on both campus and the wider Leicester community here. There is also a range of self-care/help resources which you might find useful. If you would like more specific and detailed information, please don’t hesitate to get in touch with the SU Advice Service. It can be overwhelming at times having to decide where to start, so they can talk you through the options and support you with any decision you make.


How do I know who my Peer Mentor is?

You will be contacted by your Mentor in an email, where they will introduce themselves. You will also have the Meet Your Mentor event at the start of the year, where you will meet your Mentor in person. If you haven’t heard from your Mentor in a while, or you have not been contacted, just get in touch with the Peer Mentoring team at to find out who your Mentor is and how to get in touch. You can also email this address if you wish to change Mentors.


Can I ask my Mentor to meet me?

Definitely! We encourage both Mentor and Mentee to reach out and arrange to meet face-to-face. We match you with you Mentor both by degree subject but also by a number of other characteristics, meaning hopefully you will have lots in common and become good friends. If you wish to be matched on specific characteristics, such as having a dyslexic Mentor, or someone that speaks another language, we welcome you to email to let us know.


What do I do if my Mentor has not emailed me to begin with or has not responded to my email?

A: At the beginning of the academic year, the Lead Mentor in your department will email you to introduce themselves, if you are having issues with your Peer Mentor, then this is who you should contact. For further information on what a Lead Mentor is, follow the link here. If you are unable to get in touch with your Lead Mentor, or find yourself requiring further support, please email the Peer Mentoring Team on . 


What do I do if my Mentor sends me incorrect information regarding our course?

If you notice that incorrect academic information has been sent to you, you should notify the Peer Mentor so that they can find the correct information and share this with the rest of their Mentees. Alternatively, email your Lead Mentor to let them know, they will be able to direct you to the correct information. For further information on what a Lead Mentor is, follow the link here.


Do I have to contact my Mentor?

It is up to you how much you engage with your Mentor, they are there to support you if you need it, but you have no obligation to reach out to them otherwise. We recommend you attend the Meet Your Mentor event at the start of the year so you understand what the scheme is about and to give you the chance to meet your Mentor in person- this may change your mind! Alternatively, opt out here.


I have heard about Liberation Mentoring, what is it?

This year we’re adding a new element named 'Liberation Mentoring' to the scheme. You are able to give us as much or as little information as you wish about your identity, and we will try our best to match you with a Mentor that matches your answers. Please understand that it may be hard to find someone who matches your profile but we will try to get as close as possible so you can have the best experience here at the University of Leicester. There is no obligation for you to declare any protected characteristic if you do not feel comfortable. Your academic department will be prioritised before the Liberation characteristics, so your Mentor will always be within the same department as you.

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